Automated client nurturing rather than just email marketing!
June 06, 2018

Automated client nurturing rather than just email marketing!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Conversica

Excellent customer service team but would like to see more online resources in the future.
It takes nurturing and individualized attention to convert a list of leads to a loyal customer base and, working from a database of hundreds of thousands, this simply cannot be done without a massive sales team with huge overhead. The individualized attention each lead appears to get along with persistent follow-up is what gets leads to our side of the fence then feeds them to our salespeople to close and win. Conversica's customer service is unparalleled and their customer experience team, Derik specifically, is outstanding - a wealth of knowledge with the patience to walk folks of any technical background through the process of getting up and running.
  • Customer Experience
  • Robust API
  • Nurturing large lead databases
  • Lead uploads could be a bit more flexible
  • There could be more online resources
  • Conversica allows us to tap into our database like no other email marketing tool can.
Marketing to large databases; it allows your salespeople to focus on selling rather than prospecting.