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First impressions and monitored results.
August 27, 2019

First impressions and monitored results.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Sales AI Assistant
  • Customer Success AI Assistant

Overall Satisfaction with Conversica

We use this platform as a lead generation tool to support the Sales team. Some of the leads we upload are current or former clients, and some are cold leads generated from our internal lead sourcing team.
  • It helps to initiate conversations that break through the clutter of the prospecting process.
  • Conversica allows our Sales team to spend their time working legitimate leads as opposed to cold leads that might not truly materialize into closed deals.
  • It personalizes what could be a cold lead gen process.
  • The dashboard can be a bit confusing to navigate.
  • I'd like to be able to change who leads are distributed to mid-campaign.
  • I'd like to have more flexibility in how the conversations are crafted.
  • It helps to bring in legitimate new deals. One closed deal via leads generated from Converisca pays for the yearly fee for the service.
  • If any negative, I feel our sales team (some reps) lean on this as their sole prospecting tool.
  • This has helped to improve our efficiency, ultimately promoting a stronger operational flow.
My reps are always available to me, even initially scheduling weekly calls as a pulse check, making sure that we're comfortable with the interface and that we're using it to its maximum capabilities.
Once we made the call to bring the platform on board, we were up and running within a week.
None were considered.
It's an effective prospecting tool that frees up your sales force to better steward active deals and close in on those being worked.