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New user of Conversica
October 09, 2019

New user of Conversica

Corey Navis | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Sales AI Assistant

Overall Satisfaction with Conversica

Conversica is used to follow up on all leads that request a trial. It will be rolled out to our resellers in time and will be used in other campaigns soon.
  • Our AI assistant, Kelsey, follows up far more diligently than the reps.
  • Consistent, accurate followup.
  • Often leads towards a call meeting with the reps.
  • The ability for reps to request that Kelsey stop contacting. I have to do that.
  • The feedback has been very positive from the team.
  • Leads have been converted and sales made that normally a rep would have been too busy to follow up consistently with.
The account manager has set up bi-weekly calls with my marketing manager.
Implementation was handled by a group of Conversica employees very well. Even when they had some shifting of employees, there was not a delay in our implementation that could be blamed on Conversica.
No experience.
Conversica has done excellently in consistent follow ups. Also, reading when a customer does not want follow up. Great there as well. It may be more on the management side of things, but the reps are uncertain at times who and when she is following up.