Great system that offers AI intelligence and touchpoints for mundane lead management
December 16, 2020
Great system that offers AI intelligence and touchpoints for mundane lead management
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Sales AI Assistant
Overall Satisfaction with Conversica
Conversica is currently being used by our Marketing department to help qualify and warm leads before being passed to sales. Our main goal is to use the system to enable leads to become conversation ready once after they've been generated or interacted with marketing. The system helps address our lack of an inside sales team and provides a good primary screening before entering leads into our lead process.
- The timing of AI interpretation to messaging is a quick turnaround
- Leads have several stages they can enter based on responses and are properly bucketed
- Conversation flows are fairly comprehensive and have a wide range of use cases.
- AI interpretation is not always correct.
- Conversation flows cannot be easily manually altered
- Only a small amount of messaging text can be altered and customized
- Some of the messaging can appear as if it's robotic
- It has allowed us to create a few deals and opportunities that might not have otherwise happened.
- It has unfortunately contacted customers or contacts that sales and account managers have not wanted contacted
Conversica was the first AI/Automated messaging service we have implemented.