Let the buyer beware!
Updated March 07, 2018

Let the buyer beware!

Tim Whitley | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cornerstone OnDemand

We have implemented Learning, Performance, and Compensation in all of our Domestic locations. We have not yet implemented internationally due to language pack issues. The LMS contains all of our "soft skills" training along with compliance related training and certifications. We use the system to track due dates for almost all of our recurrent training.

In the Performance module, we currently use goals and performance reviews. Both of these processes were done on paper before we switched to Cornerstone.
  • From a user perspective, it is mostly user friendly.
  • Our current Client Success Manager (which is our second) is very helpful and knowledgeable.
  • They provide lots of training opportunities through their Client Support website.
  • Their Certification Module is underdeveloped and hard to use. The user interface is different from the rest of the LMS and it is hard to report out of without external modifications.
  • Technical support is very inconsistent. We had some special requirements which required technical support and they literally took months to complete and were very expensive. Most of their support is overseas.
  • They use third party vendors for most of their implementation and support. This causes a lot of issues because they are often not knowledgeable of the product. They also seem to be overbooked and also pressure you to end implementation as soon as possible even if you are not ready to go live. We were told they are incentivized by Cornerstone to get customers through the implementation process as quickly as possible.
  • The overall reporting functionality is lacking. We actually had to purchase access to the data warehouse so we could create our own custom reports and dashboards outside of Cornerstone.
  • Their Support Center is difficult to work with. Response time is slow, especially compared to other vendors we use. They also have given us incorrect or incomplete information at times.
  • The system has helped to streamline our training considerably as we were using a very archaic system before.
  • We have had a lot more requests from the business to create new training because it is so easy.
  • While the initial cost of Cornerstone was a lot lower than more feature heavy competitors like Success Factors, the amount of money and time we have had to spend to implement far exceeded what we would have paid if we would have paid more up front for a better vendor.
We use BrassRing as our ATS and are currently considering implementation of their Onboarding module. The level of service provided by IBM is far superior to what we have seen at Cornerstone. For example, a BrassRing team recently came and spent almost an entire day looking at our processes and made recommendations based on features available to us on how we could improve our processes at no charge. Their support team is highly responsive and engaged. If I could go back, I would choose BrassRing over Cornerstone.
I think if your company has pretty basic requirements this could be a great product. We are in a highly regulated industry so training compliance is very big for us. Their compliance module just does not cut it. Also, with a younger, more technically savvy workforce, you would probably find a lot of success. It seems like they put a lot of development into their mobile and connection modules. Our workforce is older and many struggle with computers and technology.

Cornerstone OnDemand Feature Ratings

Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Compliance tracking and reporting
Not Rated
Corporate goal setting
5
Subordinate goal setting
6
Individual goal setting
6
Line-of sight-visibility
Not Rated
Performance tracking
6
Performance plans
Not Rated
Plan weighting
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Rater nomination workflow
Not Rated
Review reminders
Not Rated
Workflow restrictions
Not Rated
Multiple review frequency
Not Rated
Reporting
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Customized Application Form
Not Rated
Resume Management
Not Rated
Duplicate Candidate Prevention
Not Rated
Candidate Search
Not Rated
Applicant Tracking
Not Rated
Collaboration
Not Rated
Task Creation and Delegation
Not Rated
Email Templates
Not Rated
User Permissions
Not Rated
Notifications and Alerts
Not Rated
Reporting
Not Rated

Using Cornerstone OnDemand

From a user perspective, it is good. From an administrator perspective, it is terrible
2000 - All employees use Cornerstone
10 - We have a variety of people who support Cornerstone:
HRIS - Configuring, reporting, updates/patches, troubleshooting
Training and Development - Creating and updating content, troubleshooting, developing new features and uses
  • Conducting compliance related trainings
  • Completing annual performance reviews
  • Conducting career development training
  • Development plans for employees
  • Curated training tracks for career development
  • Linking performance with training
We have had a lot of issues with Cornerstone and are unhappy with their technical support. However, our employees and management enjoy the system and it has become embedded in our operations. At this point, changing to a new system would not create enough value to be worth the cost and time
ProsCons
Technical support not required
Quick to learn
Convenient
Feel confident using
Do not like to use
Unnecessarily complex
Not well integrated
Inconsistent
Lots to learn
  • The user's ability to view their training record
  • The user's ability to see their completed training
  • Finding available training
  • Most administrative functions
  • The Certification Module user interface is terrible
  • Reporting is lacking

Cornerstone OnDemand Support

Response times are ridiculously long. I've had ticket sit for 60 days without even an initial response. Often high priority tickets require escalation to get any traction on. I typically don't even open tickets any more unless there is an obvious issue because it takes so long to get a response.
ProsCons
Kept well informed
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response