A Cutting Edge User Experience through Cornerstone
Updated May 20, 2021

A Cutting Edge User Experience through Cornerstone

Taline Goorjian | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Learning Suite
  • Connect

Overall Satisfaction with Cornerstone OnDemand

We are a retail grocery organization with 80% undesked, frontline workers. 20% of our employees support with distribution and supply chain, technology and merchandising. There is a vast array of quality assurance, food safety, and sustainably sourcing experts who support the excellence of our products in our stores. Our Cornerstone content ranges from new member onboarding, operations, product management and leadership topics to program management and microsoft tools.
  • Express Class allows rapid course tracking in batch, available for mobile.
  • Security is complicated but manageable to provide a variety of permissions to different user sets.
  • System Preferences provide tremendous customization options for every organization's particular instance.
  • On the Job Training allows for training in the flow of work.
  • Learner App for mobile does not allow every training type yet.
  • Certification training type is clunky.
  • Assessments are outdated but the new beta for the test platform is awesome.
  • Compliance - yes we definitely achieved this through Cornerstone.
  • Reporting - Reporting 2.0 in particular is highly configurable with interactive filters for end users that are intuitive and easy to use, as well as optional if configured that way
  • Email notifications - automated reminders of training due to replace or supplement reporting for compliance training.
We are looking to include Performance soon, which will allow us to provide a skills library that interconnects with our learning content. Ideally, we would be using observation checklists for our production facilities and development plans that suggest training content correlating with areas of opportunity for employee performance. We are currently using WorkDay for talent, but it is possible to use a kind of Performance Lite package from Cornerstone together with Learning which we are looking into.
We have a broad catalog of training in Cornerstone now, with Virtual Instructor led training options through a Zoom integration. We use online learning for almost all of our new hire and leadership training as well as our compliance training. Cornerstone allows for the use of certifications which ensure that the renewal date is easy to track and visible to the end user throughout the recertification process.
SuccessFactors was a little more expensive and did not have a beautiful UI like Cornerstone. There were some features of SuccessFactors that I liked more as an administrator, such as the ability to create assignments to stacked organizational units - like a team within a location. This is hard to do in Cornerstone and you have to use customized enrollment groups. But while SF was administratively a little easier, the user experience trumps all and that is way better in Cornerstone.
This product is incredibly configurable. An admin could spend months learning about all of the different settings for system preferences and still continue to learn and grow after that. Cornerstone strives to provide options. For example, there are an abundance of possible settings for providing waitlists for ILT or VLT courses that are incredibly complicated and configurable, such as automating a waitlisted person's registration if another user withdraws from a session.
Cornerstone is well suited as an LMS for compliance, however it is also rapidly developing LXP type features such as playlists and suggested learning AI for learner home carousels that will provide the user more and more with the ability to shape their own learning experience. It all depends how the org configures their portal as the potential to enable these LXP features is entirely up to the company administratively.

Cornerstone OnDemand Feature Ratings

New hire portal
10
Manager tracking tools
10
Compliance tracking and reporting
10
Corporate goal setting
Not Rated
Subordinate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Performance plans
Not Rated
Plan weighting
Not Rated
Manager note taking
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Rater nomination workflow
Not Rated
Review reminders
Not Rated
Workflow restrictions
Not Rated
Multiple review frequency
Not Rated
Reporting
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Customized Application Form
Not Rated
Resume Management
Not Rated
Duplicate Candidate Prevention
Not Rated
Candidate Search
Not Rated
Applicant Tracking
Not Rated
Collaboration
Not Rated
Task Creation and Delegation
Not Rated
Email Templates
Not Rated
User Permissions
Not Rated
Notifications and Alerts
Not Rated
Reporting
Not Rated
Course authoring
10
Course catalog or library
10
Player/Portal
10
Learning content
10
Mobile friendly
10
Progress tracking & certifications
10
Assignments
10
Compliance management
10
Learning administration
10
Learning reporting & analytics
10
Social learning
10

Using Cornerstone OnDemand

100000 - We are a retail grocery organization with 80% undesked, frontline workers. 20% of our employees support with distribution and supply chain, technology and merchandising. There is a vast array of quality assurance, food safety, and sustainably sourcing experts who support the excellence of our products in our stores. Our Cornerstone content ranges from new member onboarding, operations, product management and leadership topics to program management and microsoft tools.
4 - We are using a center of excellence model of support for our org. One Manager with three practitioners who support a virtual customer service booth with Level 1, Level 2, and Level 3 support tickets. We have an internal Service Level Agreement and our turnaround is an average of 1.6 days. We have created a variety of self-service tools and job aids to enable learners to help themselves directly inside our portal.
  • Compliance
  • Virtual Led Training for Leadership Development and bench building
  • Operational Instruction
  • Embedded Help widget with knowledge articles and on demand solutions
  • Using custom pages to embed Inkdocs with Program FAQs in the navigation menu
  • Learner Home to generate a user-customized experience
  • Observation Checklists
  • Goals
  • Skills
We have an excellent partnership with Client Success, Support and our Account Manager. We feel our needs are well met through the certification programs available to upskill our admins, and our business needs are prioritized and advocated by our Cornerstone partners. They seek to help us customize solutions for our specific business needs.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Learner Home
  • Security
  • Preferences
  • Groups could be optimized by allowing for groups within groups
  • The Observation Checklist functionality could be more mobile friendly
  • Reversioning content could be a little more customized per business need
Yes - Very well, but some learning object types are not supported. Most online classes work well.
Yes - SuccessFactors SAP - we were using this for both HCM and LMS and then transitioned to WorkDay for our HCM and decided to choose Cornerstone for our LMS due to its price point and excellence in customer support.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Price and Product features were the most important factors. When we looked at all of the pros and cons, the product features stood out among competitors as the LMS of choice.
We might have done more of a test run of other products using actual end users in demos instead of only the decision makers and admins.
Cornerstone is a highly customizable solution, and while it is necessary for client admins to upskill with their knowledge of the system to be in a position to more easily optimize its functionality - the user experience is incredibly frictionless. The manager experience is intuitive, and the performance module is designed for a modern interface with check-ins and goals.

Do you think Cornerstone OnDemand delivers good value for the price?

Yes

Are you happy with Cornerstone OnDemand's feature set?

Yes

Did Cornerstone OnDemand live up to sales and marketing promises?

Yes

Did implementation of Cornerstone OnDemand go as expected?

Yes

Would you buy Cornerstone OnDemand again?

Yes

Cornerstone OnDemand Support

The Client Success and the Customer Excellence team are fantastic in their support for your org's overall goals and ROI targets.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We did purchase premium support because we now have a dedicated support advocate whom we meet with on a weekly basis. We review our cases and our advocate works overtime to ensure that our needs are prioritized by the engineers and product teams.
Yes - Yes - we have reported issues that have become known issues or defects - Cornerstone provides training and templates for filling out these kinds of issues in very specific ways to expedite their troubleshooting. These are posted as known issues for all clients to see and resolved rapidly.
One time, the new analytics platform, Reporting 2.0 - which we LOVE - was having issues. We reported the issues and the error message and quickly received a personalized reply that we were not the only clients reporting this. It was great to know we were not alone. The issue was addressed rapidly by the engineering team and then the product team wrote several enhancements into their quarterly release to improve the coding that might prevent this issue from recurring again. It has not recurred since.