Cornerstone OnDemand Review
May 13, 2021
Cornerstone OnDemand Review
Score 1 out of 10
Vetted Review
Verified User
Modules Used
- Recruiting Suite
Overall Satisfaction with Cornerstone OnDemand
Cornerstone OnDemand is used in HR but all employees access it for Performance Management. I use it solely for Recruiting and Hiring Managers also use the recruiting feature.
- Sorry, [I feel] I honestly can't find something they do "particularly well".
- All of their recruiting features are "hard to use" - the steps to follow are cumbersome, clunky, frustrating...beginning with setting up processes, to using the features, to providing feedback.
- [I feel like it is] missing functionality: there's a lot to list, but let me start off with a few: cannot sort candidates alphabetically; cannot automatically allow managers access to "manage candidate" view; cannot integrate emails with Outlook; cannot adjust offer letter template to match the flow for data entry; cannot just search for open reqs without manually adjusting date range; cannot run "standard" recruiting reports to capture YTD open reqs, closed reqs with names of candidates who filled roles with their start dates; cannot easily run a report that shows candidates by demographics by interview funnel...
- [I feel that] the MOST frustrating aspect of Cornerstone OnDemand is the process to address problems. As a user, I cannot just call a help desk, I must either work through my administrator OR sign up for a weekly one hour session, but ONLY IF, you first demonstrate that you a) have taken training or b) have used the help feature. THEN you log in and are placed in a queue, where you can see / hear each and every problem that other clients have AND they can hear yours. You are allowed to ask ONE question, and then you are returned to the queue to wait again. When you are given an answer, links are dropped in the chat, but without clear instructions on how to proceed. So [I feel] EVERY SINGLE ISSUE takes so long to resolve.
- standardized simple recruiting process infrastructure
- ability to communicate easily / effectively with hiring manager / interview team
- ability to communicate easily / effectively with candidates
- ability to run reports as needed to track progress, diversity, etc.
I wasn't part of the decision, and they didn't have anyone with a recruiting background when they evaluated the system. I don't believe Cornerstone OnDemand EVER would have been selected if there were Subject Matter Experts (Recruiting, Learning, Performance Management) as part of the decision making team.
Cornerstone OnDemand Feature Ratings
Cornerstone OnDemand Support
Pros | Cons |
---|---|
Kept well informed | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
I have no idea. I sure [hope] this is not the "premium" version!!!
Yes - [I feel] it is rare for Cornerstone OnDemand to admit there is a bug, but they seem to be more receptive to hearing about issues that may be a bug.
No. I cannot.