Not great end user expense experience
October 14, 2019

Not great end user expense experience

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Coupa

Coupa is fully rolled out in the US and is slowly being rolled out to our international teams. This is used for expenses but also for PRs, POs and invoicing.
  • Clear lines of approval
  • Permissioning
  • App - ability to scan in receipts
  • Receipt scanner always has issues so isn't really worth it as I usually have to enter in the information
  • Ability to send receipts to an email address and scan these into your report
  • Smarter functionality to predict/save previous expense info to use in future expenses
  • Overall I think it has been a positive impact for our finance team in order to get a handle of expenses
For expenses, Expensify has a much better UI and is easier for business users. However for finance teams, I believe Coupa is more organized on the backend.
Coupa may be good for the PR/PO/Invoicing component (I don't have enough experience there) but for expenses, it is quite clunky compared to some of its competitors. It has not updated its website or app and isn't as easy to use.