Overall Satisfaction with Coupa
It is being used across the whole organization for procurement and expenses. We replaced Concur with Coupa and it's supposed to solve invoicing issues with our suppliers. It is also a faster and more efficient way to submit orders for supplies and control our costs associated with that. All employees use it from corporate to technicians.
- Efficient with placing orders.
- Ease of placing orders through the app.
- Cannot use the app for expense reports. Only good for taking pictures of receipts.
- App is not user friendly for expense report creation.
- Cost control.
- Speed of invoicing.
Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.