Payment Portal Pains and Pleasures
June 17, 2022
Payment Portal Pains and Pleasures
Score 6 out of 10
Vetted Review
Verified User
Modules Used
- Coupa Supplier Management
Overall Satisfaction with Coupa
I use Coupa Supplier Portal to receive purchase orders from customers and also to submit our company's invoices. There are different scenarios that seem confusing at times regarding connecting with customers. For instance, my company has a Coupa Profile that we connect with customers through. Sometimes when a new customer wants us to use Coupa to send invoices, we will receive an email invitation to set up a new Coupa user profile. There is usually only a single link to do so and not a link that says, "Already have an account - log in here." By clicking the link, it just takes you to create a new account, which I don't even care to do. Once I'm logged in to Coupa, and a customer has sent one of these invitations, I can't seem to see them through the establish connection link. This confuses me because I'm not sure if the customer should be sending me a connection request or if I should request a connection.
- It's easy to create customer invoices against purchase orders.
- Please make merging user accounts more streamlined.
- Please give existing users the option to log in to their account when a new customer requests to connect directly in the email invitation.
- Purchase Order delivery
- Customer invoicing
- By using Coupa, our company has been able to successfully invoice and receive payments timely.
- There are too many steps and different scenarios that it seems time-consuming to connect with new customers through Coupa.
Submitting invoices to existing customers' purchase orders is easy. Connecting with new customers is somewhat difficult and confusing.
Do you think Coupa delivers good value for the price?
Not sure
Are you happy with Coupa's feature set?
No
Did Coupa live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Coupa go as expected?
I wasn't involved with the implementation phase
Would you buy Coupa again?
No