A great option for flow chart creation with one caveat
November 18, 2019

A great option for flow chart creation with one caveat

Mike Eisenberg | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Creately

We mostly use Creately for org chart management within our company, but we do also use it for other purposes as well. I've even made our company contact list using it's flowchart features.
  • The flexibility of use when it comes to design.
  • Option for collaboration with users who do not have paid accounts.
  • The transition Creately made this year to their new non-Flash platform seems to almost function like a beta release in some instances.
  • Customer support sometimes takes a while to return and the responses are not always the best or most helpful. Follow up isn't great, either.
  • Org chart management has been moved away from MS products which tend to be very rigid when it comes to creating/updating flowcharts.
In terms of pricing and functionality, Creately was the clear winner at the time, although the jury is still out on Creately's new version in terms of how simple it may be to use.
It definitely could be better, but it may also depend on the type of license you are subscribing to.

Do you think Creately delivers good value for the price?

Yes

Are you happy with Creately's feature set?

Yes

Did Creately live up to sales and marketing promises?

Yes

Did implementation of Creately go as expected?

Yes

Would you buy Creately again?

Yes

Very good online option for flowcharts and other purposes; can be quite cost-effective, too, depending on how you use it.