Great flexibility and our business users love it
November 06, 2021

Great flexibility and our business users love it

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Creatio

Creatio helps our sales and marketing teams create very tailored workflows for each use case. Its low code + no code platform enables our business users to configure the CRM and marketing automation solutions as they see fit helping us save time and increase efficiency. We were using Salesforce as our CRM before and were struggling to create workflows without getting technical employees involved. We now also have CRM and marketing automation under one platform which increases the types of workflow we can create with one source of truth.
  • Custom workflow creation without needing technical knowledge
  • CRM, marketing automation, and case mgmt; all under a single platform without the need to patch together multiple systems.
  • Very strong customer support.
  • There was an integration with a data vendor we were subscribed to that was not in the Creatio market place so the Creatio team built the integration separately for us.
  • Our business users love the flexibility and automation they can create so they save time and increase efficiency.
  • Huge costs savings as it replaced 3 systems for us, bringing it all under one platform.
  • Minimal time spent supporting business users given low code + no code platform.
[Creatio is] more flexible and much more economical.

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Black Kite (Formerly NormShield)
Enables non technical users to create tailored workflows across sales AND marketing.
Very responsive and they actively resolve the issues.
This [Creatio] would be a great solution for teams that are using different CRM, marketing automation, and case management solutions patched together as it brings it all together under a single platform without the need for maintenance. [It] would also be a great fit for teams looking for a solution that empires business users to create workflows and case automation tailored to their business needs quickly without getting IT or technical people involved. This has eliminated a lot of headaches and made life a lot easier and simpler.

Creatio Feature Ratings

Visual Modeling
Drag-and-drop Interfaces
Platform Security
Platform User Management
Platform Scalability