Creatio makes a difference
November 08, 2021
Creatio makes a difference
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Creatio
Creatio implementation helped us digitize and streamline the internal contact center. We increased the efficiency of the internal service desk by automating such processes as case categorization, auto-assign of requests based on the request[ed] category, [and] task delegation. Built-in tool for service quality evaluation helps us monitor feedback and constantly improve service level.
- Low-code technology that makes building processes simple and fast
- Intuitiveness and user-friendly interface
- Great team working on the product and ensuring customer satisfaction
- The platform offers extensive functionality and customization options. Our needs are fully met.
- We managed to decrease the number of overdue cases to almost zero.
Do you think Creatio delivers good value for the price?
Yes
Are you happy with Creatio's feature set?
Yes
Did Creatio live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Creatio go as expected?
Yes
Would you buy Creatio again?
Yes