Overall Satisfaction with Creatio
We started using Creatio as a sales tool in our business; however, it is now being used for other areas of our business. We use it for marketing plans and budgets and also run our Quality Management System on it, which we are audited on. We have found it so useful that we are also now setting up the service side so our operations team can also use it.
- Track contracts
- Provide overviews of areas of the business through dashboards
- Manage marketing plans
- Run our Sales meetings through it
- Being able to use voice notes in more areas - the sales team love those!
- Being able to interact the sections together a bit more easily
- Saved a lot of time with people going back and forth searching for information
- Pulled together different areas of the business
Creatio is miles ahead of Infor - now, looking back on Infor, it seems very dated and restricted. I love how you can work things out and change things yourself in Creatio. And if things are a bit more complicated, you have your dedicated team person to help you. We have Olga, who is amazing and really understands what we are trying to achieve.
Do you think Creatio delivers good value for the price?
Yes
Are you happy with Creatio's feature set?
Yes
Did Creatio live up to sales and marketing promises?
Yes
Did implementation of Creatio go as expected?
Yes
Would you buy Creatio again?
Yes
Creatio Feature Ratings
Using Creatio
11 - Sales
Marketing
Operations
Accounts
Administrative
Marketing
Operations
Accounts
Administrative
1 - Organised, tech-savvy, time to work through training videos and do practice tests on the demo sites. Liaise between the different departments.
- Sales
- Marketing
- Quality Management
- Operations
- Reminders for contracts, opportunities, etc. - set up via email
- To put other aspects of our business into it, thought it would be mainly for sales
- Accounts - they are talking about progressing into it
Creatio Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |