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Do Not Purchase
October 12, 2021

Do Not Purchase

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Criterion HCM

It is being used across our entire organization for time & attendance and payroll processing.
  • changes in pay rates
  • rehiring employees
  • payroll calculations
  • assisting with PTO accruals
  • payroll reports
  • state filing of W-2s
  • support
  • implementation
  • employees access to W-2
  • does not impact our ROI
When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software.

Do you think Criterion HCM delivers good value for the price?

No

Are you happy with Criterion HCM's feature set?

No

Did Criterion HCM live up to sales and marketing promises?

No

Did implementation of Criterion HCM go as expected?

No

Would you buy Criterion HCM again?

No

Navisite Productivity and Collaboration (Microsoft Office 365 and MDM)
We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.

Criterion HCM Feature Ratings

5.3
Employee demographic data
5
Employment history
5
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
5.0
Pay calculation
5
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
5
Benefit plan administration
5
Direct deposit files
5
Salary revision and increment management
5
Reimbursement management
Not Rated
4.0
Approval workflow
4
Balance details
4
Annual carry-forward and encashment
Not Rated
4.0
View and generate pay and benefit information
4
Update personal information
4
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
1.0
New hire portal
1
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using Criterion HCM

100 - All employees
2 - Patience and the ability to get a work around the system.
  • payroll
  • payroll reporting
  • salary history
  • none
  • none
We are changing to another payroll/HR vendor.

Evaluating Criterion HCM and Competitors

Yes - Sage Abra
It came to end of life and we had to change.
  • Price
  • Product Features
  • Product Usability
Was told it could do everything we required. It was a lie.
I really do not know how we would have known that we were lied to about the capabilities of this software.

Criterion HCM Implementation

Had to continually repeat our information. Kept getting us confused with another client.
  • Implemented in-house
  • Third-party professional services
Net @ Work
  • Getting our information set up
  • Our meetings amounted to Net @ Work entering our information that should have been completed prior to meetings

Criterion HCM Support

Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.
ProsCons
None
Slow Resolution
Poor followup
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
I have never heard of premium support.

Using Criterion HCM

too many instances of errors, unable to access program/time sheets
ProsCons
Familiar
Do not like to use
Feel nervous using
  • pay processing
  • reporting
Yes - not well