Overall Satisfaction with Critical Mention
We use Critical Mention to stay on top of Media Coverage for our clients.
- Quick and easy to use platform
- Stellar Customer Service
- Best TV coverage in the industry
- Radio tracking text can be jumbled - hard to find info. This is industry-wide.
- Positive. The ability to pull media coverage, edit and share it within minutes of the broadcast is invaluable.
I initially selected Critical Mention because of it's DIY, quick, easy, and intuitive monitoring platform which tracks the most TV outlets in the industry. I stay with Critical Mention because of its customer service.
Once you sign up for the platform you're up and running right away. You have ONE contact that you can reach out to right away for help. Customer service is the best in the business. The true test of a media monitoring company is not how well they do when everything is going well - it's how well they respond when things are not going well. Critical Mention has shined in this scenario - getting issues handled quickly and efficiently.