Crowd Compass is great
Updated January 17, 2019
Crowd Compass is great
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with CrowdCompass
It is being used in our Group Travel department mostly for incentive trips but also for a few meetings/trade shows. It helps us get all of the information into the hands of our attendees without giving them lots of paper. It also allows us to provide up to the minute updates to the attendees should there be any schedule changes.
- Love that it provides each attendees air travel and hotel information so attendees can have all of their important information in one place
- Push notifications are great to get out information quickly to attendees. Have not had any issues with them not working as I did in the past with other mobile apps.
- The map feature where you can drop pins to show where events are throughout your trip is great. And it can be accessed from a session or just by looking at the map and clicking pins directyl.
- I believe the setup can be a bit cumbersome at times.
- It has all been positive and we have received great feedback from our attendees on how nice it is to have all of the information at their fingertips.
It is better than Certain and quite comparable to QuickMobile. There are items that I like better in CrowdCompass and vice versa. I think that the map features are much better in CrowdCompass than the other mobile applications. I know there are great changes and updates coming from CrowdCompass as well that will put it ahead of the rest.
Using CrowdCompass
7 - Travel Program Managers and Registration Specialists
3 - Very organized and able to multi-task. There are so many different facets to a CrowdCompass event.
- Trade shows
- Business Meetings
- Incentive Trips
- none that I can think of as of yet
- educational events
- use to boost interest in an event
Evaluating CrowdCompass and Competitors
Yes - Certain and QuickMobile
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
The Certain mobile app platform we were using did not have very advanced features. It was essentially a mobile version of the website with a few additional features. Nothing close to what CrowdCompass provides.
wouldn't change a thing
CrowdCompass Implementation
- Implemented in-house
- really did not experience any significant issues.
CrowdCompass Training
- Online training
- Self-taught
The hardest part was just figuring out where to go to update things and the processes you had to take. Once I figure that out building was fairly simple.
Configuring CrowdCompass
double and triple-checking your content prior to launching the event. Have a few people test it out that were not part of the build.
No - we have not done any custom code
CrowdCompass Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Every time I have contacted them they do their best to get me the answer as quick as possible while also being thorough. All have been great.
Using CrowdCompass
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | Lots to learn |
- uploaded all of the app images
- setting up maps
- integrating data from Cvent
- setting up notifications
- it was a learning curve in the beginning
- just figuring out where you need to go to update something.
CrowdCompass Reliability
Integrating CrowdCompass
- Cvent
was very seamless
- not at this time
N/A
walk through with your client services representative to ensure you are doing everything correctly.
Relationship with Cvent
Upgrading CrowdCompass
- not sure what the most recent upgrade was
- looking more like Flex
- being able to set up an app quicker