Item: CrowdCompass
Rating: 9
Author: Bouran Qaddumi

Overall Satisfaction with CrowdCompass

Use Cases and Deployment Scope

We use CrowdCompass for our internal annual conference. It is used by all attendees, and it addresses the need for improved communication during a large event and helps reduce printing costs. In addition, having an event app provides attendees with a unique, interactive experience that is fun, engaging and perfect for networking.

Pros and Cons

Pros

Easy to setup/build and maintain
Provides unique and engaging features such as gamification, live polls, and social sharing
Good reporting tools for capturing survey feedback and attendee engagement

Cons

Additional features to drive engagement, such as customizable games
Social sharing features are good, but could be made simpler to get more folks engaged. Would also be great to have Instagram
Even more robust reporting and analytics

Return on Investment

Ability to track attendee engagement in sessions, event activities
Helped cut printing costs
Attendee feedback is positive, adds an element of fun and engagement

Alternatives Considered

Our first choice was CrowdCompass, and we will likely stick with it. It is the best in class for event mobile apps, provides very user friendly build capabilities, and easy to drive adoption. The fact that it integrates well with our registration website and onsite registration is a huge plus as well, cuts down tremendously on time, effort and cost.

Other Software Used

Articulate Storyline

Likelihood to Recommend

Highly recommended for any event, regardless of size. It was particularly well suited for providing detailed event information to attendees, and giving them the chance to socialize, network, and immerse themselves in the event experience. As an event app, I can't think of scenarios where it is "less appropriate" during an event, it serves its purpose well.

Using CrowdCompass

Users and Roles

1000 - The app was used by all of our attendees at our annual conference.

Support Headcount Required

1 - One person is responsible for the build, design and implementation of the app - really don't need more than that! While it is an easy to use app, it is recommended that the point person be comfortable working with new technology (basic tech skills are enough) but also have good project management skills. There are a lot of moving pieces to manage and strict deadlines that need to be kept up with

Business Processes Supported

Provide event information to conference attendees
Encourage greater interaction and engagement from attendees to improve conference experience
Provide insight and data on event

Innovative Uses

Social sharing
Communication tool for key event-related initiatives
Used to support other event activities (ex. linked to external website for silent auction)

Future Planned Uses

For other large scale events
Drive engagement pre-event

Likelihood to Renew

We are happy with the product and the seamless integration with other Cvent products we use.

Evaluating CrowdCompass and Competitors

Products Replaced

Key Differentiators

Price
Product Features
Product Usability
Product Reputation

Price is a huge factor, as well as integration with other products needed for the event such as registration website and onsite registration

Evaluation Lessons Learned

I was not involved in the selection of this product, but if we had to, I would RFP several vendors

CrowdCompass Implementation

Implementation Rating

Work with your project coordinator to make sure all elements are in place prior to launch

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Change Management Lessons

Change management was minimal

Implementation Issues

Timeline - ensuring that all initial elements were in place prior to launch
Communication to drive adoption

CrowdCompass Support

Support Rating

Multiple channels available for support, they are responsive and work to help resolve the situation and provide alternate solutions as needed

CrowdCompass Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

Bug Resolution

Exceptional Examples of CrowdCompass Support

During our event, we had an issue with one of the features of the app. I called support late at night, they worked through the wee hours of the morning and got back to me with an answer quickly.

Using CrowdCompass

Usability

From the build perspective, its very simple and intuitive. You can either go basic or dig in and provide some interesting features and functions to provide a well-rounded event app experience. From the user perspective, its easy to use and navigate the app, plus the ability to interact and engage is a huge bonus

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

App design
Setting up surveys, games, etc.
Build site is intuitive and easy, support is fantastic as well

Difficult Tasks

Maps feature can be tricky if you have multiple locations to chart
The verification code process is easy, but it seemed like anytime a person logged out they had to go through the process again
The data and reporting tools

Mobile Interface Availability and Impressions

Yes - The primary function of the app is the Mobile UI. It is easy to build and customize for an event, and the ability to add engagement features like gamification and in-depth event info (schedules, maps, speakers, etc.). As a user, its intuitive and easy to navigate, not much learning required

Comments

Please log in to join the conversation

Pros

Cons

More Reviews of CrowdCompass

CrowdCompass