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A highly effective tool to manage small or large web estates, giving real insight into where a site could be improved for the user.
November 19, 2021

A highly effective tool to manage small or large web estates, giving real insight into where a site could be improved for the user.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Crownpeak Digital Quality Management (DQM)

Crownpeak DQM is used in many ways - to pro-actively manage our web estate, to identify issues, and to check daily developments before they go live. We have also recently implemented the Crownpeak Autofix tool to enhance our accessibility for all of our web users.
  • Excellent, quick support
  • Easy to implement
  • Easy to configure to suit business needs.
  • Look at the pricing model for Autofix for businesses who have multiple domains.
  • Keep refreshing the DQM interface to stay ahead of the game.
  • When driving Customer Care, it was great to be able to add the Autofix tool to the web estate - a quick-win that really drives the accessibility agenda.
  • Building reports off the back of DQM gives senior stakeholders an understanding of the importance of usability and accessibility.
  • The gamification of league tables highlights to stakeholders the areas that need focus and budget in order to improve.
The interface is very user-friendly. It's easy to set up or edit users, and to work through the checkpoints. It's also very straightforward to see, at a glance, where issues have risen or fallen and when so that they can be isolated and worked on if needed.
Support is always personal and quick to respond. Alternative solutions to any issues we experience are always offered promptly, and this has enabled us to support internal projects efficiently with an incumbent tool.
We find Crownpeak DQM to be more user-friendly and offers a broader range of functions than Siteimprove. The interface offers better granularity and the real-time tracking of issues provides a great deal of insight.

Do you think Crownpeak Digital Quality Management (DQM) delivers good value for the price?

Yes

Are you happy with Crownpeak Digital Quality Management (DQM)'s feature set?

Yes

Did Crownpeak Digital Quality Management (DQM) live up to sales and marketing promises?

Yes

Did implementation of Crownpeak Digital Quality Management (DQM) go as expected?

Yes

Would you buy Crownpeak Digital Quality Management (DQM) again?

Yes

Crownpeak is very user-friendly, meaning a digital or marketing team with all levels of experience can pick it up easily and find it useful in their day-to-day activities. It can be used to review a site that has been inherited by a team, just as much as it can be used to pro-actively manage one on a daily basis. Restricted checkpoints also come in useful for identifying where content sits across a web estate, eg if a term is no longer compliant or an individual leaves a company and references need removing.