An ideal CMS tool for offering a great user experience
Updated February 23, 2021

An ideal CMS tool for offering a great user experience

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Crownpeak DXM

Crownpeak DXM is being used by the digital experience team within the Corporate Marketing Department at my organization. We're using it to manage and host our 19+ sites and their related image, video, PDF and other assets.
  • Simplistic Content Management - the system is very easy to learn and use.
  • Customer Support Team is great - our issues get responses and resolution in a timely manner.
  • It's really easy to clone/duplicate assets, which helps with building out new sites or new sections within existing sites.
  • The DQM tool helps us track, identify and correct any organic SEO or general website functionality issues.
  • I never got to use the desktop application version - which my colleagues love(ed) - but the web browser version, although easy, has some weird glitches. For instance, I have to refresh the browser one-two times per day to get the scroll bar to appear to scroll through long form asset files/content pages.
  • It would be nice to have some kind of capability to have new files/PDFs wrapped when you upload them. At the moment, I have to upload a new file, then go manually wrap it before I embed it on a page, which adds an extra step to common tasks I perform.
  • This is minor, but since CrownPeak is soon phasing out it’s app, it’d be nice if the desktop portal/interface had a more responsive design (especially for folks who have to work from home because of the pandemic and don’t have a robust set up). In my experience, CrownPeak’s competitor’s Sitecore and Drupal have a browser portal/interface that is much more responsive and laptop screen-friendly.
  • Improved digital experience
  • Ease of content management
  • Drupal and Sitecore Content Hub (Stylelabs)
CrownPeak’s DQM gives the entire CrownPeak suite a slight advantage because it’s so helpful in tracking functionality issues, typos and areas for SEO improvements.

The other competitive products I used had not had these features in such a robust way the last time I used them 3-5 years ago.
Content Author / Administrator
I don't specifically work for the part of digital experience that manages any customization, but they all say it's pretty adaptable.

Do you think Crownpeak DXM delivers good value for the price?

Yes

Are you happy with Crownpeak DXM's feature set?

Yes

Did Crownpeak DXM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Crownpeak DXM go as expected?

Yes

Would you buy Crownpeak DXM again?

Yes

Our tickets get responses and resolution in a timely manner.
Great tool, but minor annoyances like glitches in the browser interface can add up, especially on high-volume work days.
It's great for companies that manage multiple websites. Everything is in one place on a tool that's easy to use.

CrownPeak just needs to enhance the user experience a bit for the tool to warrant a 9/10 or 10/10, in my opinion.

Crownpeak DXM Feature Ratings

WYSIWYG editor
9
Code quality / cleanliness
9
Admin section
8
Page templates
9
Mobile optimization / responsive design
7
Publishing workflow
9
Form generator
8
Content taxonomy
9
SEO support
8
Bulk management
8
Availability / breadth of extensions
7
API
9
Internationalization / multi-language
Not Rated
Role-based user permissions
9

Using Crownpeak DXM

24 - Digital experience and web communications and marketing.
2 - Web Developer and Quality Assurance Analyst
  • General web publishing and updates
  • SEO insight and monitoring areas for improvement
  • Ensuring accurate and reliable functionality
  • Housing surveys for external audiences like healthcare provider
  • Work benches for our editorial team to edit content in the backend
Despite some of the minor flaws, it’s an extremely helpful tool for web publishing and SEO/web usability.

Evaluating Crownpeak DXM and Competitors

Yes - Dreamweaver — the company i work at is great! BUT they were a little behind on the times in terms of using a content management system to update and manage its websites.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
The single most important factor for our team — will it help us manage and analyze 19+ websites? And the answer was yes
I wouldn’t change the evaluation process.

Crownpeak DXM Implementation

Change management was a minor issue with the implementation
  • Glitches with the web page templates on the backend
We were able to create a brand-new site in about 2-3 weeks for an internal client because of the ease of the clone/duplicate feature. We just had to tweak the content in certain areas, but not having to manually build each section saved a lot of time.

Crownpeak DXM Support

ProsCons
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
I dont manage the support communication directly, so I’m not sure whether it’s premium. I believe it is...
Yes - It varies — for the most part it’s resolved in 1-2 business days or less.
We had to launch a new website and had major glitches to the templates. CrownPeak hopped on the issue immediately and we were able to launch the website on team.

Using Crownpeak DXM

ProsCons
Like to use
Relatively simple
Easy to use
Consistent
Convenient
Feel confident using
Familiar
Requires technical support
  • Creating test/QA pages for stakeholders
  • Reviewing pages that have errors
  • Scheduling content to publish
  • Removing content
  • Utilizing a workflow/work bench for editors