An ideal CMS tool for offering a great user experience
Updated February 23, 2021
An ideal CMS tool for offering a great user experience
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Crownpeak DXP
Crownpeak DXM is being used by the digital experience team within the Corporate Marketing Department at my organization. We're using it to manage and host our 19+ sites and their related image, video, PDF and other assets.
- Simplistic Content Management - the system is very easy to learn and use.
- Customer Support Team is great - our issues get responses and resolution in a timely manner.
- It's really easy to clone/duplicate assets, which helps with building out new sites or new sections within existing sites.
- The DQM tool helps us track, identify and correct any organic SEO or general website functionality issues.
- I never got to use the desktop application version - which my colleagues love(ed) - but the web browser version, although easy, has some weird glitches. For instance, I have to refresh the browser one-two times per day to get the scroll bar to appear to scroll through long form asset files/content pages.
- It would be nice to have some kind of capability to have new files/PDFs wrapped when you upload them. At the moment, I have to upload a new file, then go manually wrap it before I embed it on a page, which adds an extra step to common tasks I perform.
- This is minor, but since CrownPeak is soon phasing out it’s app, it’d be nice if the desktop portal/interface had a more responsive design (especially for folks who have to work from home because of the pandemic and don’t have a robust set up). In my experience, CrownPeak’s competitor’s Sitecore and Drupal have a browser portal/interface that is much more responsive and laptop screen-friendly.
- Improved digital experience
- Ease of content management
- Drupal and Sitecore Content Hub (Stylelabs)
CrownPeak’s DQM gives the entire CrownPeak suite a slight advantage because it’s so helpful in tracking functionality issues, typos and areas for SEO improvements.
The other competitive products I used had not had these features in such a robust way the last time I used them 3-5 years ago.
Content Author / Administrator
More than 10,000 pages
I don't specifically work for the part of digital experience that manages any customization, but they all say it's pretty adaptable.
Do you think Crownpeak CMS delivers good value for the price?
Yes
Are you happy with Crownpeak CMS's feature set?
Yes
Did Crownpeak CMS live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Crownpeak CMS go as expected?
Yes
Would you buy Crownpeak CMS again?
Yes
Crownpeak CMS Feature Ratings
Using Crownpeak DXP
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Consistent Convenient Feel confident using Familiar | Requires technical support |
- Creating test/QA pages for stakeholders
- Reviewing pages that have errors
- Scheduling content to publish
- Removing content
- Utilizing a workflow/work bench for editors
Using Crownpeak DXP
24 - Digital experience and web communications and marketing.
2 - Web Developer and Quality Assurance Analyst
- General web publishing and updates
- SEO insight and monitoring areas for improvement
- Ensuring accurate and reliable functionality
- Housing surveys for external audiences like healthcare provider
- Work benches for our editorial team to edit content in the backend
Evaluating Crownpeak DXP and Competitors
Yes - Dreamweaver — the company i work at is great! BUT they were a little behind on the times in terms of using a content management system to update and manage its websites.
- Price
- Product Features
- Product Usability
- Product Reputation
The single most important factor for our team — will it help us manage and analyze 19+ websites? And the answer was yes
I wouldn’t change the evaluation process.
Crownpeak DXP Implementation
- Implemented in-house
Change management was a minor issue with the implementation
- Glitches with the web page templates on the backend
Crownpeak DXP Support
| Pros | Cons |
|---|---|
Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success Quick Initial Response | None |
I dont manage the support communication directly, so I’m not sure whether it’s premium. I believe it is...
Yes - It varies — for the most part it’s resolved in 1-2 business days or less.
We had to launch a new website and had major glitches to the templates. CrownPeak hopped on the issue immediately and we were able to launch the website on team.