Finally something that helps
March 10, 2020
Finally something that helps
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Custify
A lot of customer success products have great offerings, but it's rare to find a platform that gives you all of a client's health scores and lifecycles on one screen. You can see as many as you want. We're a team of optimists, so it's very easy for us to get caught up on the data points that do work in our favor, but this helped us get a more realistic view in a much simpler, less triggering way, and our whole team has come together to brainstorm ways to improve what wasn't working, which is now a much simpler process than it was before.
- As many health scores as you want per account on one screen.
- As many lifecycles as you want per account on one screen.
- Lots of health history information per client on one screen.
- Very easy usage for team collaboration.
- Missing a global revenue dashboard.
- Our team collaborates a lot better thanks to Custify, and we're seeing a major improvement to our bottom line.
Custify was simpler to integrate and easier to use. We got troubled by enterprise-grade software as it has a lot of requirements and were sometimes even shocked that the data is kept only for a short timeframe so no historical data digging was possible. Custify helped here a lot.