Amazing software
August 17, 2021

Amazing software

Akshay Jangra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with CustomerSuccessBox

It is being used by the whole department including various teams, even some other teams are also based on this software as we can easily liaison with them directly. It makes day-to-day work very productive and analytical. It gives a very detailed perspective of all the information required and can directly link emails and texts here so as to cluster most of the work on a single interface and make the work more productive and effective.
  • Analzse product adoption for various customers throughout
  • Tasks creation and notifications so as to make work more productive
  • Liaison with various teams on a single interface so as to save time and provide more ease.
  • Interface can be improved a bit
  • Sometimes it is a bit slower
  • More thorough reports could be more useful, though they already provide a lot of reports and dashboards to work upon
  • Positive impact - helps in more predictive approach
  • Positive Impact - Helps in revenue analysis
  • Negative - Doesn't give very thorough research regarding analysis

Do you think CustomerSuccessBox delivers good value for the price?

Yes

Are you happy with CustomerSuccessBox's feature set?

Yes

Did CustomerSuccessBox live up to sales and marketing promises?

Yes

Did implementation of CustomerSuccessBox go as expected?

Yes

Would you buy CustomerSuccessBox again?

Yes

It is very easy to use, it gives detailed analysis and helps to make work more productive, predictive and effective. It gives a good amount of reports and does forecasting for ease of work.
It is very good and can be reached on emails easily, support gives the resolution on time and can help in working us productively
It is very well suited for customer success, billing and finance teams as they get a thorough analysis of all the respective work, they can create tasks and have reports for more effective work. For the customer success team, they can have their complete work from here itself, though from a sales perspective it would not be that useful as they will not be able to analyze prospects.

CustomerSuccessBox Feature Ratings

Product usage
10
Help desk / support tickets
9
NPS surveys
9
Sponsor tracking
9
Customer profiles
9
Automated workflow
9
Customer health scoring
9
Customer segmentation
9
Customer health trends
9
Engagement analytics
9
Revenue forecasting
7
Dashboards
8
Not Rated
API
8
Integration with Salesforce.com
6