Event Management Review
Updated July 25, 2023
Event Management Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cvent Event Management
Cvent is used by multiple departments to create event registration websites.
- Reporting options
- Multiple paths for different registration needs
- Customer Support
- Communication with people who are invited
- I'd like to see more options for graphics
- Additional detailed reporting
- On-site training for new employees
- Mobile app
- Online registration
- Online agenda
- We had a large ROI when we used Cvent on-site management for multiple tasks at last year's sales meeting, but because of budget cuts, we will not have the same support this year. It's concerning to fellow staff members.
- When Cvent's on-site staff is in attendance at our sales meeting, the tasks and behind the scene jobs are performed seamlessly. They work well with our staff to complete all functions of the show.
- During registration, the guests have constantly complimented our staff on the ease of using Cvent's technology.
Cvent Event Management has been used by my company for years, even before I joined the marketing department. I have heard that there were issues using Hubb Conference Management like with their "intuitive" staff calendars with automatic conflict notifications to avoid double-booking which did not work the way they expected.
Do you think Cvent Event Management delivers good value for the price?
Yes
Are you happy with Cvent Event Management's feature set?
Yes
Did Cvent Event Management live up to sales and marketing promises?
Yes
Did implementation of Cvent Event Management go as expected?
Yes
Would you buy Cvent Event Management again?
Yes
Using Cvent Event Management
- sales meeting
- summits
- travel arrangements
- hotel arrangements
- dietary restrictions
- mobile app
- presentations
Evaluating Cvent Event Management and Competitors
Not Sure
- Price
- Product Features
- Product Usability
- Prior Experience with the Product
I would evaluate the staff the completes the building of our registration website through cvent. By capturing more information during registration, we can avoid errors during the in person registration process. I would also like the mobile app to be a little more robust. Attendees prefer all information on their mobile device through the app rather that via email.
Cvent Event Management Implementation
- Implemented in-house
Change management was a minor issue with the implementation
- design
- features not working
Cvent Event Management Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success | Poor followup Problems left unsolved Escalation required Need to explain problems multiple times Slow Initial Response |
At our sales meeting the onsite staff member was able to step in and help with a growing line and impatient attendee. Each day of the meeting they returned with a positive outlook and were a pleasure to work with. They felt like a member of our internal staff and had fun during long hours.
Using Cvent Event Management
| Pros | Cons |
|---|---|
Like to use Easy to use Well integrated Quick to learn Feel confident using | Unnecessarily complex Requires technical support Inconsistent Cumbersome Lots to learn |
- Agenda
- Site map
- notifications
- building process
- mobile app integration