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Cvent is a great product
November 04, 2019

Cvent is a great product

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cvent Event Management

Currently, we are using Classic and Flex websites for our events. In addition, we have used LeadCapture and CrowdCompass along with OnArrival. This coming year, we are using Flex primarily, and moving the mobile app to DoubleDutch along with OnArrival. We are excited about the DoubleDutch app for some refreshing ideas and approaches to our upcoming events.
  • Once implemented, the website and registration can work very well. Yet it takes significant time and countless departments to get there.
  • Our Cvent support team has been helpful and beneficial throughout our challenges. They listen and take action. For that, I appreciate it.
  • Flex is a great platform and much easier to use than Classic. A good improvement for a user-friendly platform.
  • Their programming - Classic was challenging to use, but Flex is easier.
  • Consistent updating and improvements. They are lacking on this.
  • Some CVENT team members are not as well trained and/or effective at problem-solving or building. We experienced countless problems in our first year; many things could have been avoided.
  • First-year was a negative impact. Hard to keep our CEO on the positive with CVENT because of it.
  • Second-year was better but still not great. We are getting there.
  • Now that internal systems are more in place, and the CVENT team knows us, we are seeking a return with reduced work hours for certain departments.
Cvent has been known as the leader in the industry. Yet they need to continue to do what they do well, and focus less on acquiring new companies. Do one thing amazing to begin with and then expand from there. It seems that their team doesn't know much about anything - only the department they work in. It makes it challenging for the consumer.
It depends on the person/department for support. Our immediate Cvent team knows me/us and listens to what we are experiencing in an attempt to find a solution. They get it and understand it. Yet when there is a turnover with our team, then we have to start over; and the historical experiences are lost. Thankfully there are still some that remain that know and understand our full experience to date.

Do you think Cvent Event Management delivers good value for the price?

Yes

Are you happy with Cvent Event Management's feature set?

Yes

Did Cvent Event Management live up to sales and marketing promises?

Yes

Did implementation of Cvent Event Management go as expected?

No

Would you buy Cvent Event Management again?

Yes

Cvent is pricey and that can be a hard sell to leadership. The challenges we experienced with getting this technology off of the ground was a truly awful experience. That said, the Cvent team listened to our issues, recognized the issues, and took action. This will be our 3rd year and things certainly still are not in alignment - at all. But we are getting there.