CyberSource a good tool for E-commerce
January 29, 2019
CyberSource a good tool for E-commerce
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with CyberSource
Cybersource is used to have a gateway connection to all of the credit card processing centers as well as PayPal processing. We also use a product from them called Decision Manager which is used to catch and stop orders that may be fraud from getting through without review.
- They have built the connections to multiple card providers so that a retailer does not need to build the code for each one separately.
- The decision manager product catches and stops a lot of fraud from getting through and causing a large number or chargebacks.
- They also connect to PayPal making it easy to add them to any website as a payment method.
- Sales or account management pushes all issues and questions to support it is hard to just get a quick answer from your rep. Support is good but also can take more time then your rep answering an email question.
- Support does not allow for scheduling a conference call so that you can get multiple parties on the phone at the same time to resolve an issue. You should be allowed, via the ticket system, to schedule a support person to dial into a call for support on an issue.
- E-commerce could not function without being able to take a credit card, they provide this ability
- Fraud protection can stop a loss of many thousands of dollars a month.
- Ease of connecting to PayPal
They are the leader and the only one we wanted to use.