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DameWare is still the best after many many years of use
July 17, 2015

DameWare is still the best after many many years of use

Benjamin McCarthy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

11

Modules Used

  • Mini Remote

Overall Satisfaction with DameWare Remote Support

We use the DameWare to manage all servers without needing to be in the data center. Its also used to support desktops at all locations thus eliminating the need to physically go to each PC. The ability to access servers or workstations remotely saves time in not having to travel.
  • Simple install.
  • Manage computers remotely easily.
  • The reminders or service running out or version updates required needs to have the ability to turn them off.
  • Registering each install after rebuilding a pc and being required to go through the web site for a reinstall is a big pain.
  • Allows less techs on staff to support more users.
  • Easily manage servers and make domain changes.
I have used DameWare for so long I would not consider using anything else.
DameWare Remote Support is well suited in any network with that has a combination of 10+ servers and workstations.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Remote Administration
6.7
Screen sharing
9
File transfer
8
Instant message
7
Secure remote access with Smart Card authentication
7
Access to sleeping/powered-off computers
4
Initiate remote control from mobile
4
Remote management of servers & workstations
7
Remote Active Directory® management
7
Multi-platform remote control
7

Using DameWare Remote Support

3 - IT, and Opps management
IT professionals and software dev
  • Server management
  • End user support
  • User support with our ERP application
  • Not sure TBT
It works - that simple.

Evaluating DameWare Remote Support and Competitors

Yes - MS RDP client
  • Product Features
  • Product Usability
It's much easier to use.
I would look into the larger server based solution.

DameWare Remote Support Implementation

It's pretty simple.
  • Implemented in-house
No - installed as part of new PC build
Not sure - none
  • Learning the steps and what's requied

DameWare Remote Support Support

Any questions are always answered.
ProsCons
Good followup
Knowledgeable team
Support understands my problem
Support cares about my success
Quick Initial Response
Not kept informed
No - The cost vs the amount its needed is not feasible.
First time I had to reinstall they walked me through the steps to remove the old registered PC and add the new one.

Using DameWare Remote Support

Great product - easy to use.
ProsCons
Like to use
Easy to use
Well integrated
Consistent
Quick to learn
Feel confident using
Familiar
None
  • Remote access to desktops for support.
  • The AD display of devices
  • When the versions are different - the annoying pop ups