Best Remote Control Software
July 22, 2015
Best Remote Control Software
Score 10 out of 10
Vetted Review
Verified User
Software Version
11.1
Modules Used
- DameWare Mini Remote Control
Overall Satisfaction with DameWare Remote Support
DameWare provides an easy way to remote in to any user's PC or laptop and has a good response time without lag. It works very well.
- Chat function.
- Good refresh rate over the wan connection without lag.
- Chat function does not stay on top [of screen] or blink so a user can see something is incoming.
- Better customer service
DameWare provides a good response time without a lag.
SolarWinds Dameware Remote Support (DRS) Feature Ratings
Using DameWare Remote Support
7 - Tech Support to Staff and Teachers
1500 - Teachers with no skill
- Remote Help
- Remote Help from any were in the schools
Evaluating DameWare Remote Support and Competitors
- Price
- Product Features
- Product Usability
Price and Product Features are great
DameWare Remote Support Implementation
- Implemented in-house
Change management was minimal
- There were none
DameWare Remote Support Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success Quick Initial Response | Difficult to get immediate help |
No - one's the product is setup. you don't need support at all accept for New version.
Using DameWare Remote Support
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Quick to learn Convenient Feel confident using Familiar | None |
- Install
- Setup
- Activation is horrible.
- Deactivation
- Too much control over Activation and Deactivation process.