DameWare Mini Remote Control Review
July 30, 2015
DameWare Mini Remote Control Review
Score 9 out of 10
Vetted Review
Verified User
Software Version
Mini Remote Control
Overall Satisfaction with DameWare Remote Support
We use DameWare as part of our help desk offering. We have a few choices when it comes to offering remote support to our end users, this is the favorite of our help desk professionals. It's integration into the SolarWinds' tool set really enables quick, efficient support to our end users. Really a big fan of the product.
- Ease of use. Really easy to get up and going.
- From our end users stand point, there isn't anything that they need to do, no typing of codes, installing files etc. They call into support and we are able to remotely connect to help them.
- We've run into some issues using this tool with shared desktops inside our Citrix environment. We use another tool for those support sessions
- Cost, while not overly expensive it isn't free.
- This tool is really a good investment, support fees are in line with industry norms and allows for effective use by our technicians.
We are a big supporters of SolarWinds. We do use GoTo assist as well, but considering how expensive that platform is, we really limit the use of that tool in comparison to our DameWare tool.