Dameware Remote Support - Saving Time AND Money
December 20, 2019

Dameware Remote Support - Saving Time AND Money

John Fester | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Dameware Remote Support

We use Dameware Remote Support daily in my company to remotely troubleshoot workstations and servers, support internal teammates and deploy new software, services, tasks or changes to our Active Directory. Dameware completely replaces Microsoft's solution for remote connections, Remote Desktop Protocol (RDP) and is significantly better software. With the super-easy utility included in Dameware called "Mini-Remote Control", you never have to lookup host names or IP addresses again before connecting to the right system! Dameware keeps your entries for each workstation and server in a list in Dameware, so that you never find yourself asking what the computer name is or host name, before connecting. You simply select it from your list and connect. I save the name of the user [next] to each computer name, making this even easier for me. When "Bob" calls me needing an admin password to update a software, I open Dameware, select Bob from my list of computers and am connected in 2 seconds.
  • Remote connections are the best in Dameware! You can create groups of techs that can only connect to a group of workstations or servers, ensuring your team remains focused on the systems assigned to them.
  • Deploying or uninstalling services from one computer or multiple computers in a batch, saves tremendous time and is super fast to create!
  • You can already do nearly everything I've thought about inside Dameware. One thing that could be useful would be the ability to deploy a MSI package through it, to a group of workstations.
  • They are very strict on activating the software, but also give you a utility to de-register your installation prior to removing it, so that it frees up your license for another installation.
  • In the past I was using Microsoft RDP, which is free with Windows. This meant an increase in expenses to obtain Dameware Remote Support.
  • The effect we have had with using Dameware is the time savings and efficiency with connecting to a remote system.
We still have licenses with some competitors software for other reasons, such as large webinars. But the way that Dameware Remote Support tops all of the solutions is with all the included features to manage the network and users, active directory, software, services, and more, all without ever connecting to the remote system. When you must connect to another system, the agent service already installed on the remote system, establishes the connection in a second or two. It is very fast and compression is amazing without needing to disable wallpaper, sounds, etc., even with a slower internet connection. The ability to send files both ways, chat back and forth and give or take control by both parties is superb to all other software.
I will always recommend Dameware Remote Support over any other solution, and I have tested many competitors. Dameware works phenomenally with Windows, Mac and Linux! You can VNC your remote connections, use proprietary credentials you set up, or currently logged in credentials (your user name & password) that can be passed to the destination machine for authentication. These options make connecting to any type of system, or unique environments, and differentiating operating systems all a breeze. With other software the user may or may not know you connected, or have control over their system, have the ability to remove the connected tech, or request help from a tech before they even connect. All of this is possible in Dameware Remote Support, but it does not stop there! You can do so much more with this software, including allowing your staff to click in the taskbar on the service and request a tech to connect. This notifies the tech that a person needs assistance and can instantly connect to the system. Users can chat back and forth with the connected tech and easily share files by right-clicking a file and "send to technician" as well as vice versa, the tech can easily send files to the user with one click.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Screen sharing
10
File transfer
10
Instant message
9
Secure remote access with Smart Card authentication
10
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
9
Initiate remote control from mobile
9
Remote management of servers & workstations
10
Remote Active Directory® management
9
Centralized management dashboard
9
Session record
8
Annotations
9
Monitoring and Alerts
10
Multi-platform remote control
10