A great tool for any IT support technician
December 30, 2019

A great tool for any IT support technician

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Dameware Remote Support

I am the only IT person for our clinic and support over 110 workstations across 4 separate locations within a 60-mile radius. I use Dameware Remote Support to allow me quick access to those workstations when I need to support the local user or repair an issue they are having. It's so quick and easy to use and makes my job much easier.
  • Quick access to the remote computers.
  • Multiple methods of connecting to remote computers provide easy access to servers or PCs.
  • The admin menus design and options could use some improvement.
  • Multi-monitor support could be improved.
  • Dameware Remote Support has met all of the goals I had when I purchased it.
  • Dameware Remote Support is inexpensive yet very powerful.
Dameware Remote Support has more features than any of the other Remote Support products I've tested and it's much more affordable than almost any other program in this class. It has all of the features you will need and some you may not have even considered for this type of software.
Dameware Remote Support is a very useful support tool for any IT department and I have found it to be very easy to use. It has saved me lots of time and effort when I need to quickly connect to a remote PC to assist with issues the users are having.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Screen sharing
10
File transfer
10
Instant message
8
Secure remote access with Smart Card authentication
8
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
9
Initiate remote control from mobile
9
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
7
Session record
8
Annotations
5
Monitoring and Alerts
7
Multi-platform remote control
10