Dameware Remote Support - Super fast remote desktop support, like having someone over your shoulder!
Anonymous | TrustRadius Reviewer
February 14, 2020

Dameware Remote Support - Super fast remote desktop support, like having someone over your shoulder!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Dameware Remote Support

We use Dameware Remote Support as remote desktop support. It is especially useful in connecting to PCs where remote desktop through Microsoft is not an option. If you have an IP address, you can access the desktop quickly and efficiently, and the user can watch you work.
  • Quick remote access
  • Notifies user of remote desktop support and they can view at the same time.
  • Provides immediate remote desktop support.
  • Allows user to view your activity and you can chat with them as well.
Dameware Remote Support is the easiest remote support tool to setup quickly.
Dameware Remote Support is suitable for any network environment. It can, however, be abused and possibly hidden from the end-user if someone is malicious. If you have strict security policies in your company, this may not be allowed. As long as you ensure proper notifications are on, this is an extremely valuable tool to access any PC on your network, whether it is domain joined or not.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Screen sharing
10
File transfer
10
Instant message
9
Secure remote access with Smart Card authentication
9
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
9
Initiate remote control from mobile
9
Remote management of servers & workstations
10
Remote Active Directory® management
9
Centralized management dashboard
9
Session record
9
Annotations
9
Monitoring and Alerts
9
Multi-platform remote control
9