Item: SolarWinds Dameware Remote Support (DRS)
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use Dameware Remote Support as remote desktop support. It is especially useful in connecting to PCs where remote desktop through Microsoft is not an option. If you have an IP address, you can access the desktop quickly and efficiently, and the user can watch you work.

Pros and Cons

Quick remote access
Notifies user of remote desktop support and they can view at the same time.

Return on Investment

Provides immediate remote desktop support.
Allows user to view your activity and you can chat with them as well.

Alternatives Considered

ASG-Remote Desktop

Dameware Remote Support is the easiest remote support tool to setup quickly.

Other Software Used

vSphere, Cisco 5520 Wireless Controller, VMware Horizon (formerly VMware View)

Likelihood to Recommend

Dameware Remote Support is suitable for any network environment. It can, however, be abused and possibly hidden from the end-user if someone is malicious. If you have strict security policies in your company, this may not be allowed. As long as you ensure proper notifications are on, this is an extremely valuable tool to access any PC on your network, whether it is domain joined or not.

Dameware Remote Support - Super fast remote desktop support, like having someone over your shoulder!

Overall Satisfaction with Dameware Remote Support