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An all in one system that requires full adoption
Updated December 06, 2022

An all in one system that requires full adoption

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Datto Autotask PSA

Our team used Datto Autotask PSA for multiple business needs however our main utilization came through helpdesk ticket tracking and billing. The tool overall was a giant all in one solution to allow a MSP to have their entire operation located within the PSA. In my opinion the ability for it to be all in one is both its greatest selling point and its largest shortcoming.
  • All in one solution
  • Ticketing
  • Billing automation
  • integration with other non - datto solutions
  • Billing and accounting
  • Inventory management
  • Ticketing with Datto Autotask PSA allowed for much clearer tickets and robust information on each issue
  • Expensive per user charge
  • Extensive configuration time required to get value

Do you think Datto Autotask PSA delivers good value for the price?

Yes

Are you happy with Datto Autotask PSA's feature set?

Yes

Did Datto Autotask PSA live up to sales and marketing promises?

No

Did implementation of Datto Autotask PSA go as expected?

No

Would you buy Datto Autotask PSA again?

Yes

Datto Autotask PSA really shines when your entire operation is utilizing it. There is the option to do all accounting, inventory management, billing, Marketing, CRM, Support and others I am probably forgetting all in one place and each portion of your business knows what is happening at any point in the lifecycle of a client. Where we stuggled with getting the full value out of the solution is when portions of our business did not adopt Datto Autotask PSA which really limited the usefulness of the application as a whole.

Autotask PSA Feature Ratings