The most simple and scalable RMM in the market
Updated October 01, 2021
The most simple and scalable RMM in the market
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Datto RMM
Datto RMM is our main LOB application. It's used across the whole organization, mainly by the technical department but also by the accounts and sales teams for reporting and asset management purposes. Datto RMM is purely designed for MSPs with automation and scaling in mind, as it allows to apply of every policy or job to devices across all the managed sites.
- Monitoring
- Patch Management
- Remote control
- Scripting management
- It lacks job templates which could allow bundling multiple components (pre-made scripts)
- Customized dashboard widgets
- Integration with DeskDirector
- Automation
- Patch management
- Remote control
- Device management
- Monitoring
- It has reduced our support costs significantly
- Allowed us to add great value to our service offering
- Documentation became easier as it allowed us to standardize configurations across multiple sites
Unlike other RMMs, Datto does not require a scripting expert or level 3 engineer in order to set up and for its daily use. I see the ComStore, where you'll find a great amount of pre-made and tested scripts, as one of its greatest strenghts. You'll typically find what you need in there without the need to create, script or figure it out for yourself. If you can't find exactly what you're looking for, you'll very likely find something that can be easily copied and modified to your needs.
Integration with both Autotask and ConnectWise Manage for two-way ticketing and asset management works seamlessly.
Integration with both Autotask and ConnectWise Manage for two-way ticketing and asset management works seamlessly.
Do you think Datto RMM delivers good value for the price?
Yes
Are you happy with Datto RMM's feature set?
Yes
Did Datto RMM live up to sales and marketing promises?
Yes
Did implementation of Datto RMM go as expected?
Yes
Would you buy Datto RMM again?
Yes