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DealerSocket - the king of the Auto CRM
January 11, 2019

DealerSocket - the king of the Auto CRM

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with DealerSocket

DealerSocket is used by my client to organize customers, do email marketing, make sure followup is done via calls and emails, to keep customer history and purchase history on file and to organize their auto service department. It's used almost across the whole organization. It addresses the problem of using many products to do both marketing and CRM tasks.
  • They are the orginal auto CRM with a full suite
  • Great Mobile App
  • Great integrations
  • Customer service has slipped
  • Time to fix issues is getting longer
  • Interface is becoming antiquated, especially the reporting and marketing
  • More deals closed
  • No extra cost for marketing tools
  • More sales calls made
DealerSocket is well suited for a scenario in which an auto or motorcycle dealer needs a one-stop, all-inclusive software for CRM and marketing. It can be cost prohibitive so a small dealership may not use all the features or be able to afford the high cost of the software.