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Poor Experiences
March 06, 2020

Poor Experiences

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with DEAR Inventory

It is being used mostly by two departments -- Production and Accounting, although other departments occasionally access it.

The down time is unacceptable within DEAR -- having it gone down for 2 hours unannounced last weekend causing some overtime and unhappy campers. It's really got the worst up-time of any website I've ever seen. Not only that, it has a very glitchy and buggy interface that takes ages to load on the most menial tasks.
  • Price
  • UI
  • Support
  • Bugs
  • Website Functionality
  • Down-time
  • Glitchiness
  • Lost company time
  • Effective inventory management
  • Mostly does the job it's supposed to
Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".

Do you think DEAR Systems, by Cin7 delivers good value for the price?

No

Are you happy with DEAR Systems, by Cin7's feature set?

No

Did DEAR Systems, by Cin7 live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of DEAR Systems, by Cin7 go as expected?

I wasn't involved with the implementation phase

Would you buy DEAR Systems, by Cin7 again?

No

I think it's better suited for small businesses and those looking to change inventory in the future.