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Session replays that deliver results
Updated October 12, 2022

Session replays that deliver results

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Decibel Insight, from Medallia

One of our clients has a Decibel Insights account that we have access to and actively use. We use the tool to review the core journeys, set up funnels, watch session replays and really get an understanding of what users are doing on the website. Typically we will use Decibel Insights to support any website changes and experimentations that we do, and it helps us to prioritise the work and activities that we are looking to do.
  • Review certain parts of a journey - to identify any bugs
  • Segment customer data (by using GA segments) to support with analysis
  • Provide insight opportunities to find more ideas
  • I think sometimes it is really hard to navigate, I sometimes get lost finding funnels, etc. So navigation is certainly something that could be improved
  • The timeframe in which segments are able to sync between analytics and Decibel Insights could be improved
  • The initial dashboard isn't something I use, so not the most relevant feature to myself
  • Session replays
  • Funnel analysis
  • One of our most recent tests which were inspired by Decibel Insights calculated an additional 1M in revenue across a year. Something that we probably wouldn't have looked to test if it wasn't for reviewing session replays.
  • There are also other tests in the pipeline that we are expecting should have positive impacts, that again has been identified from watching session replays and triggered error messages throughout the journeys.
I have used Hotjar before, and in comparison, the functionality and the abilities in Decibel Insights are so much more advanced. The only downside is the price difference between the two tools, but the adaptability and the customer support you get with Decibel Insights definitely make it a more manageable and long-term tool to integrate with your marketing activity.

Do you think Medallia Digital Experience Analytics delivers good value for the price?

Yes

Are you happy with Medallia Digital Experience Analytics's feature set?

Yes

Did Medallia Digital Experience Analytics live up to sales and marketing promises?

Yes

Did implementation of Medallia Digital Experience Analytics go as expected?

Yes

Would you buy Medallia Digital Experience Analytics again?

Yes

When we knew that there were some website issues, we were able to use Decibel Insights to really pinpoint the issue and then work on a fix. Again, if we are doing a CRO test then we could also use the tool for a similar reason. It is less suitable for complex websites or websites that are frequently changing, as a lot of support is required by the team and it takes a lot of admin to keep the Decibel Insights account working as effectively as it should.