Good product if you can afford it
Anonymous | TrustRadius Reviewer
February 18, 2020

Good product if you can afford it

Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Dell Cloud Manager (Discontinued)

Dell Cloud Manager (Discontinued) was used by one dept. It helped offload the task of managing the daily issues of managing the server. Also, the support was outstanding, and people on the phone were subject matter experts. Although it was expensive for the department, it worked well in the short term.
  • Support - Phone support was particularly helpful.
  • The people we dealt with were subject matter experts.
  • The cost
  • It was not a good long term option because of the costs.
  • It did not meet our budget requirements in the long term.
Netapp, Oracle and IBM
The support was excellent. The representatives were experts.

Do you think Dell Cloud Manager (Discontinued) delivers good value for the price?

Yes

Are you happy with Dell Cloud Manager (Discontinued)'s feature set?

No

Did Dell Cloud Manager (Discontinued) live up to sales and marketing promises?

Yes

Did implementation of Dell Cloud Manager (Discontinued) go as expected?

Yes

Would you buy Dell Cloud Manager (Discontinued) again?

No

Dell Cloud Manager (Discontinued) is well suited for a larger organization where there are multiple departments and many users. It could be particularly useful for such an org as it can reduce the time spent on server issues, troubleshooting requirements, etc.
It is not a great use for (like it was for us) small firms or single departments with their own budget. Although the service is excellent, it can get expensive.

Dell Cloud Manager (Discontinued) Feature Ratings

Cloud Management Security
5
Automation and Orchestration
7
Cost Management
2
Cloud Management Performance Monitoring
6
Governance and Compliance
6
Resource Management
6
Systems Integration
4