Demandware Platform
Updated September 26, 2014
Demandware Platform
Score 8 out of 10
Vetted Review
Verified User
Software Version
latest
Modules Used
- SiteGenesis
- CSSuite
- Business Manager
Overall Satisfaction with Demandware
Demandware is an end to end retail e-commerce business enabler which has a strong ability to deal with application building and maintenance. It's being used for a multiple number of our client's online stores enablement for all kinds of devices supported with Responsive Design.
- Demandware has a well built structure in terms of an online storefront called SiteGenesis with which you can do faster site building.
- Demandware has an effective cache, deployment model and less down time(in fact no down time).
- Demandware has content management and online marketing features inside it's own tool called Business Manager.
- No JAR, No WAR, No EAR(no conpiling versions overhead and builds etc)........single click production deployment both code and content.
- No local installations required. SaaS ;)
- API enhancement to allow the developers more better.
- In my experience I see most of the retailers see better sales after moving to Demandware.
- Site performance is really good if the application built with best practices suggested by Demandware.
- Service integrations have some limitations in terms of quota etc but still all are inside manageable grounds.
On high level I know WCS and ATG....which runs with multiple services to enable an application of E-commerce but Demandware takes care of all services with one tool called Business Manager which is really helpful for retailers.
Using Demandware
30 - Development for the Retailers
30 - Java
Demandware API
Business Manager
jQuery
Ajax
ISML
CSS
Java Script
REST
SOAP
Demandware API
Business Manager
jQuery
Ajax
ISML
CSS
Java Script
REST
SOAP
- Building the online web stores for the retailers
- Part of Business to enable our retailers on Demandware platform
- Integrations with alternative approaches
- Taking it forward for more retailers who like it
Evaluating Demandware and Competitors
Yes - A few retailers intentionally moved to Demandware from other E-commerce platforms once they got to know the features of Demandware.
- Product Features
- Product Usability
- Prior Experience with the Product
- Platform features
- Usability of retailers after live
- Technical people touch with the platform
Evaluate it myself based on the usage analysis.
Demandware Implementation
- Implemented in-house
- Professional services company
Retailer can implement on thier own with in house expertise or depend on a professional service company.
Yes - yes multiple phases some times.
Change management was a small part of the implementation and was well-handled - customizations
- quotas and limitations in API
Demandware Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - lot many times reported and corrected if it is really a bug.
Yes. In one of our project there were troubles related to performance and instance issues . They got involved and helped to resolve multiple issues and we ended up getting a better result.
Using Demandware
| Pros | Cons |
|---|---|
Like to use Relatively simple Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- Pre-built application based implementation
- Plug and play features
- Best practices ready to read
- link partner ready code avaialbility
- Too many customizations when API has no support
Yes - Responsive design enables the web stores usable in all the devices.