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Great when it works - frustrating and time consuming when it doesn't
October 27, 2021

Great when it works - frustrating and time consuming when it doesn't

Julie McKinnery | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Deputy

Our guys use Deputy to cost out to jobs. It is an easy way to log where they are working and for how long.
  • Logs where workers are.
  • Support - [I think] Deputy "back end" help desk is absolutely hopeless. I have had an issue for months - the online support ask the same questions, I know it needs to be escalated straight away - but I have to go through the same issues time and time again before being escalated to back end people who can help me. They don't phone, but use e-mail - so it is a very slow process.
  • Time wasted only.

Do you think Deputy delivers good value for the price?

No

Are you happy with Deputy's feature set?

No

Did Deputy live up to sales and marketing promises?

No

Did implementation of Deputy go as expected?

Yes

Would you buy Deputy again?

No

When it works - it's great. When it doesn't work - it's time consuming and frustrating.
Initially, we implemented the program easily.
My only issue is the support - or lack of it. Deputy would be awesome if it worked as it has done, but things change and my filters seem to change along with it. Support [in my experience] is very very slow - the team online try, but the higher up support is what I usually require, and it is like getting hens teeth.