Straightforward software that does exactly what you need it to do!
October 28, 2021

Straightforward software that does exactly what you need it to do!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Deputy

We use it for our scheduling and time-tracking across our five cafes and wholesale coffee roasting organization. We use it across the entire organization to track time, and more importantly, make sure we have the right people in the right place at the right time.

Pros

  • Ease of use for my team.
  • Easy to make schedule adjustments on the fly.
  • Easy to copy one weeks schedule to another.
  • Easy to enter leave and employee unavailability.

Cons

  • Integration with ADP payroll is very glitchy and not intuitive.
  • Customer support by chat is great, however it would be better if I could have the option of speaking with someone on the phone as well.
  • A cleaner integration with ADP where I could not have to enter salary information twice for instance would be great.
  • Payroll accuracy has gone up.
  • My employees are much happier because they can now easily manage time off requests, shift swaps, etc.
  • My life, as president has gotten easier because scheduling that used to take me 8 hours a week manually, now takes only four.
Deputy had more functionality and a lower price than most of the other placed I considered. Many other solutions require a continually growing subscription fee to add functionality. Deputy provided all needed functionality up front.

Do you think Deputy delivers good value for the price?

Yes

Are you happy with Deputy's feature set?

Yes

Did Deputy live up to sales and marketing promises?

Yes

Did implementation of Deputy go as expected?

Yes

Would you buy Deputy again?

Yes

It is very easy to use, on the balance, but of course there are little things that could be made better--but I do see them improving and upgrading features on a weekly basis.
Implementation was very easy--it took me several hours to get set up and that was it. Integrating with our payroll provider however has been problematic at times, that is why I rate this 8/10 instead of 10/10.
Absolutely perfect for scheduling a small business--intuitive and all the functionality you could want is there, and included. Once a business gets to a certain size though, the lack of a seamless integration with ADP posses challenges. I expect the integration will improve over time (it exists today, but has glitches at times). So I think this software is perfect for small to medium sized businesses and will improve with time for larger and more complex businesses.

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