Deputy: My Software Love / Hate Relationship
October 28, 2021

Deputy: My Software Love / Hate Relationship

Alysyn Williams | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Deputy

We use Deputy for scheduling at 6 amusement locations. The scheduling component helped us address a manual process with Excel spreadsheets / very manual scheduling processes. We are now able to more easily schedule, move employees to other areas, and efficiently share schedule information with employees. We also utilize the reporting functions in Deputy to assist with compilation of information.
  • Scheduling.
  • Support - [I think] it's pretty terrible. Response time is relatively quick through chat, but I'm generally unable to get help at this level. It always needs to be escalated, which takes days to resolve. I've also been told that tickets without resolution are being closed with no explanation.
  • Beta Rollouts - Deputy recently pushed out a beta update to everyone, which [I believe] has been handled poorly. First, things weren't working and support blamed it on the beta release. Second, no advance notice of a "beta" rollout was provided to customers.
  • Reports have been in "beta" since we became a customer, and [in my opinion] they still don't work intuitively. I've seen no improvement since inception.
  • [In my experience] integrations don't work well. If this is important to you, be aware.
  • We saved time on scheduling from the previous methodology. (For example, the previous method was apparently taking 8+ hours per week, and now it might take 2 hours.)

Do you think Deputy delivers good value for the price?

Yes

Are you happy with Deputy's feature set?

Yes

Did Deputy live up to sales and marketing promises?

Yes

Did implementation of Deputy go as expected?

Yes

Would you buy Deputy again?

Yes

I have no problems with using Deputy as a program. It's fairly straightforward, and it works pretty well based on what we're most locations are trying to do. I think they could do so many things better, though.
Implementation was the high spot. It was pretty seamless in terms of setup for each location. The way the system works makes sense and makes things easy for the purposes of scheduling. Set up locations --> set up areas of work --> set up training. Each person is assigned training within areas and auto-scheduling only places people where they are trained to go. The system also allows the setup of stress profiles, where we created parameters for when people can work. It really makes a lot of sense, which is why we decided to utilize Deputy in the first place.
If you need a scheduling component, then I think anyone would love Deputy. It's relatively easy to set up the areas, training, etc. and get it to work well. We've had to find some workarounds for schedules where doubles are needed, but shifts are set up as AM and PM with overlapping (by 15 mins) times. If the needs of a business are very simplistic, then Deputy will probably work out well. If the business needs things that are a bit more broad, it may be difficult to get what is needed from Deputy.