Deputy - My right hand helper.
November 13, 2021

Deputy - My right hand helper.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Deputy

Deputy is currently used to manage all out staff rosters as well as providing information they need to complete the role assigned. We have 5 key areas in which we break our roster down into and Deputy allows us to allocate resources accordingly as well as allocating appropriate staff to ensure customer satisfaction.

Pros

  • Assists with rostering appropriate staff to roles or events.
  • Keeps track of time sheets.
  • Provides warnings of when something is due or about to be missed.

Cons

  • As the system administrator for my company, I would like to have the option of hovering over the event type in the schedule and see the finer details without having to open it up. This would allow me to see at a glance what the event is, who is rostered and times required. We have several different areas that our staff cross over too and it's hard to manage without having to see the details.
  • Ability to isolate the individual staff members' calendar export. I recently had an issue where I was trying to export/maintain my roster in my calendar and each time I was also exporting my colleagues' roster. Not sure how this can be fixed but having a better process would be good.
  • Allocation of resources such as vehicles or equipment. Currently, we document this in the event but I have to copy and paste across each one. Would like to see an option to attach a document to the event.
  • Has assisted in keeping accurate time sheets of all staff across all sectors.
  • Assist with a better over all picture to be able to service out clients needs.
  • Reliable in accessing the data and exporting reports.

Do you think Deputy delivers good value for the price?

Yes

Are you happy with Deputy's feature set?

Yes

Did Deputy live up to sales and marketing promises?

Yes

Did implementation of Deputy go as expected?

Yes

Would you buy Deputy again?

Yes

Overall Deputy allows me to complete all areas needed. With a few tweaks I feel it would be 100% perfect for me.
Easy to use as well as easy to sign up. The support system is great and very helpful to able to complete issues in a timely manor.
Deputy is well suited because it's reasonably easy to use. It allows me to allocate staff quickly and smoothly while at the same time keep an eye on areas that need to be covered. Unfortunately, I feel it is let down by having to archive a staff member and reenlists before I as an administrator can alter any personal details. For example - I have created a staff member portfolio and send the invite. The staff member has accepted. I as an administrator can no longer go into the profile to add/change any details as they have to do it. I would like to have the option as administrator to be able to adjust things as required.

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