Desk.com for happy customers
September 23, 2013
Desk.com for happy customers
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction
- Desk.com is a great tool for tracking client issues and requests. It is easy to configure and change as your business changes. Building rules and logic is easy with the Desk.com interface.
- Customer care metrics are easy to track with the help of Desk.com
- The product does have a fair amount of outages.
- Less time spent per customer with higher results. Overall, customer satisfaction has increased, but time/case is down.