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Changing to Dialpad was an Amazing Success!
September 24, 2020

Changing to Dialpad was an Amazing Success!

Gregg Skala | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Dialpad

Dialpad is being used across the whole organization. It replaced our on-premises landline phone system. We needed a more versatile phone system and Dialpad fit the bill.
  • Onboarding
  • Setup
  • Features
  • The only issue we have had is that once a person is in your voicemail queue there is no way for them to hit 0 and go back to the operator.
  • After rollout, our workforce can work from home but with collaboration tools built into Dialpad, we can still stay in touch and work cooperatively together.
  • Dialpad has had a huge positive impact on our bottom line, due to our ability to keep employees home safe.
We evaluated Ring Central. It was good but Dialpad has features that no one else in the industry has. One of those features is voice transcription. We felt that this feature was a game-changer for us. Our sales managers now have a way to go over calls by their team members and get alerts when calls start to go bad.
Dialpad setup was amazing. They logged into our old phone system and set up all of our queues and call routing just the way we had them before. This was so helpful for the ease of transition. We have also had to contact them for minor issues and they have been amazingly responsive and helpful.
The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.

Do you think Dialpad Talk delivers good value for the price?

Yes

Are you happy with Dialpad Talk's feature set?

Yes

Did Dialpad Talk live up to sales and marketing promises?

Yes

Did implementation of Dialpad Talk go as expected?

Yes

Would you buy Dialpad Talk again?

Yes

Dialpad has been amazing. Our company and ownership team, in the beginning, were dead set against a virtual phone system in the cloud. However, after Covid-19 they realized that we needed to easily allow our employees to work remotely. Dialpad gave our ownership team peace of mind by doing a 2-week test run. Once the decision was made to go with it, Dialpad's support was instrumental in making the process as smooth as possible. The cutover was absolutely FLAWLESS. IT has never had a smoother cutover to such a major part of our business. Huge win for our team.