Changing to Dialpad was an Amazing Success!
September 24, 2020
Changing to Dialpad was an Amazing Success!
Overall Satisfaction with Dialpad
Dialpad is being used across the whole organization. It replaced our on-premises landline phone system. We needed a more versatile phone system and Dialpad fit the bill.
- Onboarding
- Setup
- Features
- The only issue we have had is that once a person is in your voicemail queue there is no way for them to hit 0 and go back to the operator.
- After rollout, our workforce can work from home but with collaboration tools built into Dialpad, we can still stay in touch and work cooperatively together.
- Dialpad has had a huge positive impact on our bottom line, due to our ability to keep employees home safe.
We evaluated Ring Central. It was good but Dialpad has features that no one else in the industry has. One of those features is voice transcription. We felt that this feature was a game-changer for us. Our sales managers now have a way to go over calls by their team members and get alerts when calls start to go bad.
Do you think Dialpad Talk delivers good value for the price?
Yes
Are you happy with Dialpad Talk's feature set?
Yes
Did Dialpad Talk live up to sales and marketing promises?
Yes
Did implementation of Dialpad Talk go as expected?
Yes
Would you buy Dialpad Talk again?
Yes