Item: Dialpad Ai Voice
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use it across the entire organization currently, and it is fantastic. Saves us time not having to write notes, and organizes all our call history in an effective way.

It saves time and gives us a record of what was said by who. That is critical when so much customer discovery is happening.

Pros and Cons

Voice intelligence gives you insight into the tones of prospect.
Speech coaching while talking (slow down, speed up, etc.)
Transcribing calls is critical.

I wish there was more seats for the starter package.
More integration with Gmail and other tools.
Pulling up some background on the caller while calling.

Return on Investment

ROI on time, for sure.
Keeps personal number private.

Support Rating

They have simply done a great job really answering any questions I had especially before my purchase incision. I also use outreach as a marketing tool and they allowed me to understand how I could and could not use this tool with that one.

Usability

This tools incredibly easy to use, no questions asked on its functionality both from my desktop and my phone.

Key Insights

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

Yes

Did implementation of Dialpad Ai Voice go as expected?

Yes

Would you buy Dialpad Ai Voice again?

Yes

Other Software Used

Outreach, ZoomInfo, Squarespace

Likelihood to Recommend

Suited if you have a lot of prospects where you don't have time to write and congregate call notes. This is especially true if you have multiple people making calls and more technical conversations.

Not suited if you are just making a few calls a month. In which case, just write notes yourself and get over it.

Must have if trying to save time on taking notes while in a call

Overall Satisfaction with Dialpad