Must have if trying to save time on taking notes while in a call
October 05, 2020

Must have if trying to save time on taking notes while in a call

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad

We use it across the entire organization currently, and it is fantastic. Saves us time not having to write notes, and organizes all our call history in an effective way.

It saves time and gives us a record of what was said by who. That is critical when so much customer discovery is happening.
  • Voice intelligence gives you insight into the tones of prospect.
  • Speech coaching while talking (slow down, speed up, etc.)
  • Transcribing calls is critical.
  • I wish there was more seats for the starter package.
  • More integration with Gmail and other tools.
  • Pulling up some background on the caller while calling.
  • ROI on time, for sure.
  • Keeps personal number private.
They have simply done a great job really answering any questions I had especially before my purchase incision. I also use outreach as a marketing tool and they allowed me to understand how I could and could not use this tool with that one.
This tools incredibly easy to use, no questions asked on its functionality both from my desktop and my phone.

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Suited if you have a lot of prospects where you don't have time to write and congregate call notes. This is especially true if you have multiple people making calls and more technical conversations.

Not suited if you are just making a few calls a month. In which case, just write notes yourself and get over it.