Dialpad get an A+
December 29, 2021
Dialpad get an A+
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Contact Center
Dialpad [Contact Center] is very user friendly. Being able to transfer incoming calls by searching first or last name saves time. The ability to connect with Salesforce saves our customers wait time by automatically pulling up their account based on [the] phone number. If they're calling from another number, it's easy to add/update, so it's pulled up next time. One click for outgoing calls is amazing. The daily stats are helpful too!
- Very intuitive!
- There are so many features. If you wonder if Dialpad can do something, it probably can!
- The ability to connect to other programs is helpful!
- The only complaint is that all numbers for incoming calls are stored as possibilities for forwarding the next time a call comes in. This sometimes makes it hard to select the right number to transfer to.
- This is not my area to comment on.
- Symphony™
Because I have not used or evaluated any similar products, I can't comment on how they stack up.
Do you think Dialpad Ai Contact Center delivers good value for the price?
Not sure
Are you happy with Dialpad Ai Contact Center's feature set?
Yes
Did Dialpad Ai Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Dialpad Ai Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy Dialpad Ai Contact Center again?
Yes