Dialpad get an A+
December 29, 2021

Dialpad get an A+

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Contact Center

Dialpad [Contact Center] is very user friendly. Being able to transfer incoming calls by searching first or last name saves time. The ability to connect with Salesforce saves our customers wait time by automatically pulling up their account based on [the] phone number. If they're calling from another number, it's easy to add/update, so it's pulled up next time. One click for outgoing calls is amazing. The daily stats are helpful too!
  • Very intuitive!
  • There are so many features. If you wonder if Dialpad can do something, it probably can!
  • The ability to connect to other programs is helpful!
  • The only complaint is that all numbers for incoming calls are stored as possibilities for forwarding the next time a call comes in. This sometimes makes it hard to select the right number to transfer to.
  • This is not my area to comment on.
  • Symphony™
Because I have not used or evaluated any similar products, I can't comment on how they stack up.

Do you think Dialpad Ai Contact Center delivers good value for the price?

Not sure

Are you happy with Dialpad Ai Contact Center's feature set?

Yes

Did Dialpad Ai Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Ai Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy Dialpad Ai Contact Center again?

Yes

Microsoft Teams, Salesforce CMS, Microsoft 365 (formerly Office 365)
Dialpad [Contact Center] has been able to do most everything we've asked it to do and does it in an efficient way! Using it is easy and customer friendly!

Dialpad Ai Contact Center Feature Ratings

Agent dashboard
Not Rated
Validate callers
Not Rated
Outbound response
Not Rated
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
Not Rated
Predictive dialing
Not Rated
Interactive voice response
8
REST APIs
Not Rated
Call scripts
7
Call tracking
10
Multichannel integration
Not Rated
CRM software integration
Not Rated
Inbound call routing
10
Omnichannel inbound routing
Not Rated
Recording
10
Quality management
Not Rated
Call analytics
10
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated