Better than Some
January 13, 2022
Better than Some
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Contact Center
I use Dialpad to support text from consumers who respond to my CRM messaging. I also use it when I am teleconferencing with clients. One of the most useful tools is the transcript of the conversations. I do not have to divert my attention to take notes because the information is stored in the transcript. I can review it later and find the information that was discussed.
- Manage phone numbers.
- Transcription.
- Dialer.
- Maybe a better speech-to-text function that minimizes incorrect words in the transcript.
- Up until I realized that my calls were being tracked, it was the primary means of outbound calling, now not so much.
Google Voice is not as robust, however, I am not concerned with call tracking and monitoring.
Do you think Dialpad Ai Contact Center delivers good value for the price?
Yes
Are you happy with Dialpad Ai Contact Center's feature set?
Yes
Did Dialpad Ai Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Dialpad Ai Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy Dialpad Ai Contact Center again?
No