Communication at all levels
January 18, 2022

Communication at all levels

Jonatan Serna | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Contact Center

Dialpad contact center addresses the problem of [communication] with our partners, and co-workers, with providing a huge amount of tools and assets that enables us to share any amount of information, or messages[. W]ith few clicks you can access the phone book and start contacting anyone around the world, with few clicks you can also sens texts or share any media.
  • Easy to use
  • Reliability
  • Responsive
  • Compatibility
  • Integration of phone calling within Android systems
  • Better customization of groups within the app
  • Faster loading
  • The recording feature is full of quality, allowing you to comment and share the media even outside of the company
  • Complete dashboard, with real-time information
  • It can help to identify possible gaps in productivity
Dialpad contact center share a bunch of feature in just one application, using it in your smartphone, web browser, tablet, or even your smart TV, and yes, technically possible for you to open a web browser on any smart TV and start showing the real-time dashboard to your whole office.

Do you think Dialpad Ai Contact Center delivers good value for the price?

Yes

Are you happy with Dialpad Ai Contact Center's feature set?

Yes

Did Dialpad Ai Contact Center live up to sales and marketing promises?

Yes

Did implementation of Dialpad Ai Contact Center go as expected?

Yes

Would you buy Dialpad Ai Contact Center again?

Yes

Vonage Business Communications, Vonage Communications APIs (formerly Nexmo), Citrix Workspace, Citrix Endpoint Management (formerly XenMobile), Citrix AppDNA (discontinued)
If someone is needing an easy but [re]liable platform to communicate with others, to share media, analize statistics, manage and control inbound and outbound calls, with an explicit dashboard, able to show real-time data, traffic, availability of agents, clean face app, responsive design, high compatibility between systems, then Dialpad contact center would be the best choice

Dialpad Ai Contact Center Feature Ratings

Agent dashboard
10
Validate callers
8
Outbound response
8
Call forwarding
10
Click-to-call (CTC)
7
Warm transfer
8
Predictive dialing
8
Interactive voice response
7
REST APIs
10
Call scripts
6
Call tracking
7
Multichannel integration
8
CRM software integration
7
Inbound call routing
10
Omnichannel inbound routing
10
Recording
7
Quality management
5
Call analytics
10
Historical reporting
9
Live reporting
8
Customer surveys
5
Customer interaction analytics
10